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Quality & Manufacturing Summaries

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A Complete and Balanced Service Scorecard Rajesh K. Tyagi and Praveen Gupta FT Press, 2008 (8)	Analysis for Improving Performance Richard A. Swanson Berrett-Koehler, 1996 (6)	Business Process Management and the Balanced Scorecard Ralph Smith John Wiley & Sons, Inc., 2006 (6)
Creating a Lean Culture David Mann Productivity Press, 2005 (7)	E-Supply Chain Charles C. Poirier and Michael J. Bauer Berrett-Koehler, 2000 (8)	Earth, Inc. Gregory Unruh Harvard Business Review Press, 2010 (9)
Freedom from Command & Control John Seddon Productivity Press, 2005 (8)	Gemba Kaizen Masaaki Imai McGraw-Hill, 1997 (7)	Getting Started in Six Sigma Michael C. Thomsett John Wiley & Sons, Inc., 2004 (8)
Going Lean Stephen A. Ruffa AMACOM, 2008 (7)	How to Implement Lean Manufacturing Lonnie Wilson McGraw-Hill, 2009 (8)	How to Save a Failing Project Ralph R. Young et al. Management Concepts, 2009 (7)
I Know It When I See It John Guaspari AMACOM, 1991 (8)	Implementing Six Sigma and Lean Ron Basu Butterworth-Heinemann, 2008 (6)	Improving Performance Geary A. Rummler and Alan P. Brache Jossey-Bass, 1995 (8)
Jack Welch and the GE Way Robert Slater McGraw-Hill, 1998 (8)	Kanban Made Simple John M. Gross and Kenneth R. McInnis AMACOM, 2003 (8)	Leading Six Sigma Ronald D. Snee and Roger W. Hoerl FT Prentice Hall, 2002 (8)
Leading the Lean Enterprise Transformation George Koenigsaecker Productivity Press, 2009 (7)	Lean Six Sigma Michael L. George McGraw-Hill, 2002 (9)	Lean Six Sigma for Services Michael L. George McGraw-Hill, 2003 (9)

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