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CRM & Marketing Technology Summaries

Is good marketing intuitive? Not at all, say the developers of ingenious marketing technologies, which allow you to assess customer requirements with high accuracy and, thus, provide highly customized offerings.

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Measuring Customer Satisfaction and Loyalty

Bob E. Hayes

Quality Press, 2008

(6)

4 months ago

The Intention Economy
 

Doc Searls

Harvard Business Review Press, 2012

(8)

5 months ago

The Daily You

Joseph Turow

Yale UP, 2012

(7)

5 months ago

Social Media ROI
 

Olivier Blanchard

QUE Publishing, 2011

(8)

1 year ago

Mobile Marketing

Kaan Varnali et al.

McGraw-Hill, 2011

(6)

1 year ago

Likeable Social Media
 

Dave Kerpen

McGraw-Hill, 2011

(7)

1 year ago

Take the Cold Out of Cold Calling
 

Sam Richter

Adams Business & Professional, 2009

(8)

2 years ago

Identifying Hidden Needs
 

Keith Goffin et al.

Palgrave Macmillan, 2010

(7)

2 years ago

MicroMarketing

Greg Verdino

McGraw-Hill, 2010

(7)

2 years ago

Connecting With Consumers
 

Allan J. Kimmel

Oxford UP, 2010

(6)

2 years ago

America's Service Meltdown
 

Raul Pupo

Praeger, 2010

(7)

2 years ago

Data-Driven Marketing

Mark Jeffery

John Wiley & Sons, Inc., 2010

(7)

2 years ago

Audience, Relevance, and Search

James Mathewson et al.

IBM Press, 2010

(9)

2 years ago

Luxury Online
 

Uché Okonkwo

Palgrave Macmillan, 2010

(8)

3 years ago

Call to Action

Bryan Eisenberg et al.

Nelson Publishers, 2006

(9)

3 years ago

Marketing in the Age of Google
 

Vanessa Fox

John Wiley & Sons, Inc., 2010

(7)

3 years ago

Marketing ROI

James D. Lenskold

McGraw-Hill, 2003

(7)

3 years ago

Selling to the C-Suite

Nicholas A.C. Read and Stephen J. Bistritz

McGraw-Hill, 2009

(7)

3 years ago

The Telephone Interviewer's Handbook

Patricia A. Gwartney

Jossey-Bass, 2007

(8)

3 years ago

The New Language of Marketing 2.0
 

Sandy Carter

IBM Press, 2008

(7)

3 years ago

Inside the Mind of the Shopper
 

Herb Sorensen

Wharton School Publishing, 2009

(9)

3 years ago

1–21 / 59

CRM & Marketing Technology

Regardless of the quality and desirability of their products or services, companies won’t succeed unless they establish meaningful connections with their customers. So it’s not surprising that almost every business is looking for ways to better utilize sales and marketing technologies. Considering the rapid advances in technology, it’s virtually impossible to stay ahead of the learning curve – unless, of course, you tap into the abundant knowledge that getAbstract makes available.

Our summaries on CRM and marketing explain how to best manage your customer relationships and the critical importance of choosing the most appropriate software, system and provider for your specific needs. You’ll learn how to gather and store vital consumer information so your sales force and customer care personnel can deliver optimum service and reliability. The bottom line is that getAbstract can help you increase profitability and lower costs.

Pay Attention

There’s no denying the powerful influence of social media in almost every aspect of daily life. Included among our marketing technology selections are summaries that explain how numerous organizations are integrating social media into their CRM. By monitoring activity on social media platforms, companies believe they gain a better understanding of what interests consumers. That knowledge helps them streamline and target their marketing efforts.

Whether it’s the pivotal role of social media in CRM or any other component of marketing technology, you can count on getAbstract to keep you abreast of the latest trends and developments. Partnering with getAbstract is one of the most intelligent decisions you’ll ever make.

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