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Customer Service Summaries


Show all 1–21 / 92
The Amazement Revolution
The Amazement Revolution
 
Shep Hyken
Greenleaf Book Group, 2011
rating7 (7)
Online since 2 weeks
 
Enchantment
Enchantment
B  
Guy Kawasaki
Portfolio, 2011
rating7 (7)
Online since 1 month
 
Wired and Dangerous
Wired and Dangerous
 
Chip R. Bell and John R. Patterson
Berrett-Koehler, 2011
rating7 (7)
Online since 3 months
 
Stop Telling, Start Selling
Stop Telling, Start Selling
B  
Linda Richardson
McGraw-Hill, 1998
rating7 (7)
Online since 4 months
 
UnMarketing
UnMarketing
B  
Scott Stratten
John Wiley & Sons, Inc., 2010
rating7 (7)
Online since 5 months
 
The Thank You Economy
The Thank You Economy
B  
Gary Vaynerchuk
HarperBusiness, 2011
rating9 (9)
Online since 7 months
 
Outstanding!
Outstanding!
 
John G. Miller
Putnam, 2010
rating7 (7)
Online since 10 months
 
America's Service Meltdown
America's Service Meltdown
 
Raul Pupo
Praeger, 2010
rating7 (7)
Online since 10 months
 
The 24-Hour Customer
The 24-Hour Customer
 
Adrian C. Ott
HarperBusiness, 2010
rating8 (8)
Online since 10 months
 
In Search of Excellence
In Search of Excellence
 
Thomas J. Peters and Robert H. Waterman
HarperBusiness, 1988
rating9 (9)
Online since 10 months
 
Build It Big
Build It Big
 
Direct Selling Womens Alliance
Kaplan Publishing, 2005
rating7 (7)
Online since 11 months
 
The New Experts
The New Experts
 
Robert H. Bloom
Greenleaf Book Group, 2010
rating6 (6)
Online since 1 year
 
Exceptional Service, Exceptional Profit
Exceptional Service, Exceptional Profit
 
Leonardo Inghilleri and Micah Solomon
AMACOM, 2010
rating9 (9)
Online since 1 year
 
Flip the Funnel
Flip the Funnel
B  
Joseph Jaffe
John Wiley & Sons, Inc., 2010
rating7 (7)
Online since 1 year
 
Getting Naked
Getting Naked
B  
Patrick Lencioni
Jossey-Bass, 2010
rating7 (7)
Online since 1 year
 
Customer Care Excellence
Customer Care Excellence
 
Sarah Cook
Kogan Page, 2008
rating7 (7)
Online since 2 years
 
The Customer Rules
The Customer Rules
 
C. Britt Beemer and Robert L. Shook
McGraw-Hill, 2008
rating7 (7)
Online since 2 years
 
The Satisfied Customer
The Satisfied Customer
 
Claes Fornell
Palgrave Macmillan, 2007
rating8 (8)
Online since 2 years
 
The Support Economy
The Support Economy
 
Shoshana Zuboff and James Maxmin
Penguin, 2004
rating8 (8)
Online since 2 years
 
Ownership Quotient
Ownership Quotient
 
James L. Heskett et al.
Harvard Business Review Press, 2008
rating7 (7)
Online since 2 years
 
The DNA of Customer Experience
The DNA of Customer Experience
 
Colin Shaw
Palgrave Macmillan, 2007
rating7 (7)
Online since 3 years
 
1–21 / 92