Skip navigation

Customer Service Summaries

My Travel Pack Knowledge Packs
Go to categories
Show all 1–21 / 94
A Complete and Balanced Service Scorecard A Complete and Balanced Service Scorecard

Rajesh K. Tyagi and Praveen Gupta

FT Press, 2008

(8)

2 months ago

Small Business Smarts Small Business Smarts

Steve O'Leary et al.

Praeger, 2011

(7)

3 months ago

The Amazement Revolution The Amazement Revolution

 

Shep Hyken

Greenleaf Book Group, 2011

(7)

4 months ago

Enchantment Enchantment

 

Guy Kawasaki

Portfolio, 2011

(7)

5 months ago

Wired and Dangerous Wired and Dangerous

Chip R. Bell and John R. Patterson

Berrett-Koehler, 2011

(7)

7 months ago

Stop Telling, Start Selling Stop Telling, Start Selling

 

Linda Richardson

McGraw-Hill, 1998

(7)

8 months ago

UnMarketing UnMarketing

 

Scott Stratten

John Wiley & Sons, Inc., 2010

(7)

9 months ago

The Thank You Economy The Thank You Economy

 

Gary Vaynerchuk

HarperBusiness, 2011

(9)

11 months ago

Outstanding! Outstanding!

John G. Miller

Putnam, 2010

(7)

1 year ago

America's Service Meltdown America's Service Meltdown

 

Raul Pupo

Praeger, 2010

(7)

1 year ago

The 24-Hour Customer The 24-Hour Customer

 

Adrian C. Ott

HarperBusiness, 2010

(8)

1 year ago

In Search of Excellence In Search of Excellence

 

Thomas J. Peters and Robert H. Waterman

HarperBusiness, 1988

(9)

1 year ago

Build It Big Build It Big

 

Direct Selling Womens Alliance

Kaplan Publishing, 2005

(7)

1 year ago

The New Experts The New Experts

 

Robert H. Bloom

Greenleaf Book Group, 2010

(6)

1 year ago

Exceptional Service, Exceptional Profit Exceptional Service, Exceptional Profit

 

Leonardo Inghilleri and Micah Solomon

AMACOM, 2010

(9)

2 years ago

Flip the Funnel Flip the Funnel

 

Joseph Jaffe

John Wiley & Sons, Inc., 2010

(7)

2 years ago

Getting Naked Getting Naked

 

Patrick Lencioni

Jossey-Bass, 2010

(7)

2 years ago

Customer Care Excellence Customer Care Excellence

 

Sarah Cook

Kogan Page, 2008

(7)

2 years ago

The Customer Rules The Customer Rules

C. Britt Beemer and Robert L. Shook

McGraw-Hill, 2008

(7)

3 years ago

The Satisfied Customer The Satisfied Customer

Claes Fornell

Palgrave Macmillan, 2007

(8)

3 years ago

The Support Economy The Support Economy

Shoshana Zuboff and James Maxmin

Penguin, 2004

(8)

3 years ago

1–21 / 94

Business Categories

Languages