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Customer Service

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.

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Enchantment
Book
 

Guy Kawasaki

Portfolio, 2011

(7)

Worth Every Penny
Book
 

Sarah Petty and Erin Verbeck

Greenleaf Book Group, 2012

(6)

Clickology
Book
 

Graham Jones

Nicholas Brealey Publishing, 2014

(7)

Exceptional Service, Exceptional Profit
Book
 

Leonardo Inghilleri and Micah Solomon

AMACOM, 2010

(9)

Wired and Dangerous
Book
 

Chip R. Bell and John R. Patterson

Berrett-Koehler, 2011

(7)

Build Your Customer Strategy
Book
 

James G. Barnes

John Wiley & Sons, Inc., 2006

(8)

Marketing in the Public Sector
Book

Philip Kotler and Nancy Lee

Wharton School Publishing, 2006

(7)

Managing Customers as Investments
Book
 

Sunil Gupta and Donald R. Lehmann

Wharton School Publishing, 2005

(9)

Anticipate
Book

Bill Thomas and Jeff Tobe

John Wiley & Sons, Inc., 2012

(7)

Getting Naked
Book
 

Patrick Lencioni

Jossey-Bass, 2010

(7)

Be the Best at What Matters Most
Book

Joe Calloway

John Wiley & Sons, Inc., 2013

(7)

Just Ask a Woman
Book
 

Mary Lou Quinlan

John Wiley & Sons, Inc., 2003

(9)

The DNA of Customer Experience
Book

Colin Shaw

Palgrave Macmillan, 2007

(7)

The Ultimate Question
Book
 

Fred Reichheld

Harvard Business Review Press, 2006

(8)

Small Business Smarts
Book
 

Steve O'Leary et al.

Praeger, 2011

(7)

Reorganize for Resilience
Book
 

Ranjay Gulati

Harvard Business Review Press, 2010

(9)

Why We Buy
Book
 

Paco Underhill

Simon & Schuster, 1999

(9)

The Satisfied Customer
Book

Claes Fornell

Palgrave Macmillan, 2007

(8)

The 10 Rules of Sam Walton
Book

Michael Bergdahl and Rob Walton

John Wiley & Sons, Inc., 2006

(6)

Ownership Quotient
Book
 

James L. Heskett et al.

Harvard Business Review Press, 2008

(7)

Innovating Analytics
Book

Larry Freed

John Wiley & Sons, Inc., 2013

(7)

1–21 / 74

Customer Service

It’s virtually impossible to overrate the significance of customer service. Countless businesses can point to superior customer service skills as the primary factor in their success. Though price is always a consideration, consumers value their relationships with businesses and expect to have a positive experience in purchasing goods or services. In the fierce battle for the consumer dollar, more companies are acknowledging the consequences of good customer service and tailoring their operations accordingly.

If you believe your business needs to polish up its customer service, you’ll find getAbstract extremely helpful. Our summaries break down every component of customer service and reinforce commonly held beliefs, such as the importance of building a loyal customer base. You may be able to bring customers through your doors with fancy promotions and cut-rate prices, but sustained success depends on repeat business.

Get Personal

When it comes to customer service, one recurring theme is that people long for the “good, old days” when they were greeted with a warm smile and friendly hello. With so much business transacted online now, consumers are grumbling more about the impersonal treatment they receive. Robots answer telephone calls; complaints about products and services appear to fall on deaf ears.

Our summaries tackle these issues – and a lot more. You’ll learn how to listen to your customers and train your staff members to be helpful and courteous and responsive to grievances. getAbstract will demonstrate that good customer service isn’t really complicated at all.