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Customer Service Summaries


Show all 1–21 / 92
Enchantment
Enchantment
B  
Guy Kawasaki
Portfolio, 2011
rating7 (7)
 
The Amazement Revolution
The Amazement Revolution
 
Shep Hyken
Greenleaf Book Group, 2011
rating7 (7)
 
In Search of Excellence
In Search of Excellence
 
Thomas J. Peters and Robert H. Waterman
HarperBusiness, 1988
rating9 (9)
 
America's Service Meltdown
America's Service Meltdown
 
Raul Pupo
Praeger, 2010
rating7 (7)
 
The Thank You Economy
The Thank You Economy
B  
Gary Vaynerchuk
HarperBusiness, 2011
rating9 (9)
 
Exceptional Service, Exceptional Profit
Exceptional Service, Exceptional Profit
 
Leonardo Inghilleri and Micah Solomon
AMACOM, 2010
rating9 (9)
 
Getting Naked
Getting Naked
B  
Patrick Lencioni
Jossey-Bass, 2010
rating7 (7)
 
Stop Telling, Start Selling
Stop Telling, Start Selling
B  
Linda Richardson
McGraw-Hill, 1998
rating7 (7)
 
The 24-Hour Customer
The 24-Hour Customer
 
Adrian C. Ott
HarperBusiness, 2010
rating8 (8)
 
Wired and Dangerous
Wired and Dangerous
 
Chip R. Bell and John R. Patterson
Berrett-Koehler, 2011
rating7 (7)
 
Customer Care Excellence
Customer Care Excellence
 
Sarah Cook
Kogan Page, 2008
rating7 (7)
 
The Experience Economy
The Experience Economy
B  
B. Joseph Pine II and James H. Gilmore
Harvard Business Review Press, 1999
rating9 (9)
 
UnMarketing
UnMarketing
B  
Scott Stratten
John Wiley & Sons, Inc., 2010
rating7 (7)
 
Marketing as Strategy
Marketing as Strategy
 
Nirmalya Kumar
Harvard Business Review Press, 2004
rating8 (8)
 
Mastering Your Key Accounts
Mastering Your Key Accounts
 
Stephan Schiffman
Adams Media, 2006
rating7 (7)
 
Managing Customers as Investments
Managing Customers as Investments
 
Sunil Gupta and Donald R. Lehmann
Wharton School Publishing, 2005
rating9 (9)
 
Build Your Customer Strategy
Build Your Customer Strategy
 
James G. Barnes
John Wiley & Sons, Inc., 2006
rating8 (8)
 
The Art of Client Service
The Art of Client Service
 
Robert Solomon
Kaplan Publishing, 2008
rating6 (6)
 
The Ultimate Question
The Ultimate Question
B  
Fred Reichheld
Harvard Business Review Press, 2006
rating8 (8)
 
Monitoring, Measuring and Managing Customer Service
Monitoring, Measuring and Managing Customer Service
 
Gary S. Goodman Ph.D.
Jossey-Bass, 2000
rating9 (9)
 
Outstanding!
Outstanding!
 
John G. Miller
Putnam, 2010
rating7 (7)
 
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