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Customer Service

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.

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United Breaks Guitars
Book
 

Dave Carroll

Hay House, 2012

(7)

Be the Best at What Matters Most
Book

Joe Calloway

John Wiley & Sons, Inc., 2013

(7)

Small Business Smarts
Book
 

Steve O'Leary et al.

Praeger, 2011

(7)

Exceptional Service, Exceptional Profit
Book
 

Leonardo Inghilleri and Micah Solomon

AMACOM, 2010

(9)

Customer CEO
Book
 

Chuck Wall

Bibliomotion, 2013

(7)

The New Advisor for Life
Book

Stephen D. Gresham

John Wiley & Sons, Inc., 2011

(7)

Reorganize for Resilience
Book
 

Ranjay Gulati

Harvard Business Review Press, 2010

(9)

Uplifting Service
Book

Ron Kaufman

Evolve Publishing, 2012

(7)

Clickology
Book
 

Graham Jones

Nicholas Brealey Publishing, 2014

(7)

The #1 Sales Team
Book

Stephan Schiffman

Adams Media, 2006

(7)

Enchantment
Book
 

Guy Kawasaki

Portfolio, 2011

(7)

A Complete and Balanced Service Scorecard
Book

Rajesh K. Tyagi and Praveen Gupta

FT Press, 2008

(8)

A Complaint Is A Gift
Book

Janelle Barlow and Claus Moller

Berrett-Koehler, 1996

(7)

Customer Care Excellence
Book
 

Sarah Cook

Kogan Page, 2008

(7)

High-Tech, High-Touch Customer Service
Book
 

Micah Solomon

AMACOM, 2012

(7)

Super Service
Book

Val Gee and Jeff Gee

McGraw-Hill, 1999

(7)

The Best Damn Sales Book Ever
Book

Warren Greshes

John Wiley & Sons, Inc., 2006

(6)

Anticipate
Book

Bill Thomas and Jeff Tobe

John Wiley & Sons, Inc., 2012

(7)

Build Your Customer Strategy
Book
 

James G. Barnes

John Wiley & Sons, Inc., 2006

(8)

Complaint Management Excellence
Book
 

Sarah Cook

Kogan Page, 2012

(7)

Ownership Quotient
Book
 

James L. Heskett et al.

Harvard Business Review Press, 2008

(7)

1–21 / 65

Customer Service

It’s virtually impossible to overrate the significance of customer service. Countless businesses can point to superior customer service skills as the primary factor in their success. Though price is always a consideration, consumers value their relationships with businesses and expect to have a positive experience in purchasing goods or services. In the fierce battle for the consumer dollar, more companies are acknowledging the consequences of good customer service and tailoring their operations accordingly.

If you believe your business needs to polish up its customer service, you’ll find getAbstract extremely helpful. Our summaries break down every component of customer service and reinforce commonly held beliefs, such as the importance of building a loyal customer base. You may be able to bring customers through your doors with fancy promotions and cut-rate prices, but sustained success depends on repeat business.

Get Personal

When it comes to customer service, one recurring theme is that people long for the “good, old days” when they were greeted with a warm smile and friendly hello. With so much business transacted online now, consumers are grumbling more about the impersonal treatment they receive. Robots answer telephone calls; complaints about products and services appear to fall on deaf ears.

Our summaries tackle these issues – and a lot more. You’ll learn how to listen to your customers and train your staff members to be helpful and courteous and responsive to grievances. getAbstract will demonstrate that good customer service isn’t really complicated at all.