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Customer Service

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.

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Customer CEO
Book
 

Chuck Wall

Bibliomotion, 2013

(7)

Clickology
Book
 

Graham Jones

Nicholas Brealey Publishing, 2014

(7)

Uplifting Service
Book

Ron Kaufman

Evolve Publishing, 2012

(7)

Be the Best at What Matters Most
Book

Joe Calloway

John Wiley & Sons, Inc., 2013

(7)

Worth Every Penny
Book
 

Sarah Petty and Erin Verbeck

Greenleaf Book Group, 2012

(6)

Exceptional Service, Exceptional Profit
Book
 

Leonardo Inghilleri and Micah Solomon

AMACOM, 2010

(9)

High-Tech, High-Touch Customer Service
Book
 

Micah Solomon

AMACOM, 2012

(7)

Complaint Management Excellence
Book
 

Sarah Cook

Kogan Page, 2012

(7)

Enchantment
Book
 

Guy Kawasaki

Portfolio, 2011

(7)

Marketing in the Public Sector
Book

Philip Kotler and Nancy Lee

Wharton School Publishing, 2006

(7)

UnMarketing
Book
 

Scott Stratten

John Wiley & Sons, Inc., 2010

(7)

The DNA of Customer Experience
Book

Colin Shaw

Palgrave Macmillan, 2007

(7)

Stop Telling, Start Selling
Book
 

Linda Richardson

McGraw-Hill, 1998

(7)

Build Your Customer Strategy
Book
 

James G. Barnes

John Wiley & Sons, Inc., 2006

(8)

Humanize
Book

Jamie Notter and Maddie Grant

QUE Publishing, 2011

(7)

Customer Experience Management
Book
 

Bernd H. Schmitt

John Wiley & Sons, Inc., 2003

(9)

Anticipate
Book

Bill Thomas and Jeff Tobe

John Wiley & Sons, Inc., 2012

(7)

Flip the Funnel
Book
 

Joseph Jaffe

John Wiley & Sons, Inc., 2010

(7)

Small Business Smarts
Book
 

Steve O'Leary et al.

Praeger, 2011

(7)

Getting Naked
Book
 

Patrick Lencioni

Jossey-Bass, 2010

(7)

Build It Big
Book
 

Direct Selling Womens Alliance

Kaplan Publishing, 2005

(7)

1–21 / 59

Customer Service

It’s virtually impossible to overrate the significance of customer service. Countless businesses can point to superior customer service skills as the primary factor in their success. Though price is always a consideration, consumers value their relationships with businesses and expect to have a positive experience in purchasing goods or services. In the fierce battle for the consumer dollar, more companies are acknowledging the consequences of good customer service and tailoring their operations accordingly.

If you believe your business needs to polish up its customer service, you’ll find getAbstract extremely helpful. Our summaries break down every component of customer service and reinforce commonly held beliefs, such as the importance of building a loyal customer base. You may be able to bring customers through your doors with fancy promotions and cut-rate prices, but sustained success depends on repeat business.

Get Personal

When it comes to customer service, one recurring theme is that people long for the “good, old days” when they were greeted with a warm smile and friendly hello. With so much business transacted online now, consumers are grumbling more about the impersonal treatment they receive. Robots answer telephone calls; complaints about products and services appear to fall on deaf ears.

Our summaries tackle these issues – and a lot more. You’ll learn how to listen to your customers and train your staff members to be helpful and courteous and responsive to grievances. getAbstract will demonstrate that good customer service isn’t really complicated at all.