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Customer Service Summaries

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Exceptional Service, Exceptional Profit Exceptional Service, Exceptional Profit

 

Leonardo Inghilleri and Micah Solomon

AMACOM, 2010

(9)
The Thank You Economy The Thank You Economy

 

Gary Vaynerchuk

HarperBusiness, 2011

(9)
A Complete and Balanced Service Scorecard A Complete and Balanced Service Scorecard

Rajesh K. Tyagi and Praveen Gupta

FT Press, 2008

(8)
Enchantment Enchantment

 

Guy Kawasaki

Portfolio, 2011

(7)
Small Business Smarts Small Business Smarts

Steve O'Leary et al.

Praeger, 2011

(7)
In Search of Excellence In Search of Excellence

 

Thomas J. Peters and Robert H. Waterman

HarperBusiness, 1988

(9)
The Amazement Revolution The Amazement Revolution

 

Shep Hyken

Greenleaf Book Group, 2011

(7)
Getting Naked Getting Naked

 

Patrick Lencioni

Jossey-Bass, 2010

(7)
The Ultimate Question The Ultimate Question

 

Fred Reichheld

Harvard Business Review Press, 2006

(8)
Stop Telling, Start Selling Stop Telling, Start Selling

 

Linda Richardson

McGraw-Hill, 1998

(7)
The 24-Hour Customer The 24-Hour Customer

 

Adrian C. Ott

HarperBusiness, 2010

(8)
America's Service Meltdown America's Service Meltdown

 

Raul Pupo

Praeger, 2010

(7)
Outstanding! Outstanding!

John G. Miller

Putnam, 2010

(7)
Wired and Dangerous Wired and Dangerous

Chip R. Bell and John R. Patterson

Berrett-Koehler, 2011

(7)
Marketing as Strategy Marketing as Strategy

Nirmalya Kumar

Harvard Business Review Press, 2004

(8)
The Experience Economy The Experience Economy

 

B. Joseph Pine II and James H. Gilmore

Harvard Business Review Press, 1999

(9)
Build Your Customer Strategy Build Your Customer Strategy

 

James G. Barnes

John Wiley & Sons, Inc., 2006

(8)
Delivering Knock Your Socks Off Service Delivering Knock Your Socks Off Service

 

Performance Research Associates

AMACOM, 2003

(9)
Hug Your Customers Hug Your Customers

 

Jack Mitchell

Hyperion, 2003

(9)
Build It Big Build It Big

 

Direct Selling Womens Alliance

Kaplan Publishing, 2005

(7)
The DNA of Customer Experience The DNA of Customer Experience

Colin Shaw

Palgrave Macmillan, 2007

(7)
1–21 / 94

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