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Customer Service Summaries

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.

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Innovating Analytics
Book

Larry Freed

John Wiley & Sons, Inc., 2013

(7)

Anticipate
Book

Bill Thomas and Jeff Tobe

John Wiley & Sons, Inc., 2012

(7)

Be the Best at What Matters Most
Book

Joe Calloway

John Wiley & Sons, Inc., 2013

(7)

Exceptional Service, Exceptional Profit
Book
 

Leonardo Inghilleri and Micah Solomon

AMACOM, 2010

(9)

The New Advisor for Life
Book

Stephen D. Gresham

John Wiley & Sons, Inc., 2011

(7)

The Ultimate Question
Book
 

Fred Reichheld

Harvard Business Review Press, 2006

(8)

Reorganize for Resilience
Book
 

Ranjay Gulati

Harvard Business Review Press, 2010

(9)

Complaint Management Excellence
Book
 

Sarah Cook

Kogan Page, 2012

(7)

Uplifting Service
Book

Ron Kaufman

Evolve Publishing, 2012

(7)

Small Business Smarts
Book
 

Steve O'Leary et al.

Praeger, 2011

(7)

The Thank You Economy
Book
 

Gary Vaynerchuk

HarperBusiness, 2011

(9)

Customer CEO
Book
 

Chuck Wall

Bibliomotion, 2013

(7)

Customer Relationship Management
Book

Kristin Anderson and Carol Kerr

McGraw-Hill, 2002

(9)

Hug Your Customers
Book
 

Jack Mitchell

Hyperion, 2003

(9)

The Experience Economy
Book
 

B. Joseph Pine II and James H. Gilmore

Harvard Business Review Press, 1999

(9)

Customer Care Excellence
Book
 

Sarah Cook

Kogan Page, 2008

(7)

A Complete and Balanced Service Scorecard
Book

Rajesh K. Tyagi and Praveen Gupta

FT Press, 2008

(8)

Clients First
Book
 

Joseph Callaway and JoAnn Callaway

John Wiley & Sons, Inc., 2012

(6)

Enchantment
Book
 

Guy Kawasaki

Portfolio, 2011

(7)

Why We Buy
Book
 

Paco Underhill

Simon & Schuster, 1999

(9)

Delivering Knock Your Socks Off Service
Book
 

Performance Research Associates

AMACOM, 2003

(9)

1–21 / 98

Customer Service

It’s virtually impossible to overrate the significance of customer service. Countless businesses can point to superior customer service skills as the primary factor in their success. Though price is always a consideration, consumers value their relationships with businesses and expect to have a positive experience in purchasing goods or services. In the fierce battle for the consumer dollar, more companies are acknowledging the consequences of good customer service and tailoring their operations accordingly.

If you believe your business needs to polish up its customer service, you’ll find getAbstract extremely helpful. Our summaries break down every component of customer service and reinforce commonly held beliefs, such as the importance of building a loyal customer base. You may be able to bring customers through your doors with fancy promotions and cut-rate prices, but sustained success depends on repeat business.

Get Personal

When it comes to customer service, one recurring theme is that people long for the “good, old days” when they were greeted with a warm smile and friendly hello. With so much business transacted online now, consumers are grumbling more about the impersonal treatment they receive. Robots answer telephone calls; complaints about products and services appear to fall on deaf ears.

Our summaries tackle these issues – and a lot more. You’ll learn how to listen to your customers and train your staff members to be helpful and courteous and responsive to grievances. getAbstract will demonstrate that good customer service isn’t really complicated at all.