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Joseph Callaway and JoAnn Callaway
John Wiley & Sons, Inc., 2012
(6)
Thomas J. Peters and Robert H. Waterman
HarperBusiness, 1988
(9)
Gary Vaynerchuk
HarperBusiness, 2011
(9)
Patrick Lencioni
Jossey-Bass, 2010
(7)
Leonardo Inghilleri and Micah Solomon
AMACOM, 2010
(9)
Fred Reichheld
Harvard Business Review Press, 2006
(8)
Guy Kawasaki
Portfolio, 2011
(7)
Sarah Cook
Kogan Page, 2008
(7)
Dan S. Kennedy
Entrepreneur Press, 2009
(6)
Robert H. Bloom
Greenleaf Book Group, 2010
(6)
Shep Hyken
Greenleaf Book Group, 2011
(7)
Ranjay Gulati
Harvard Business Review Press, 2010
(9)
Steve O'Leary et al.
Praeger, 2011
(7)
James G. Barnes
John Wiley & Sons, Inc., 2006
(8)
B. Joseph Pine II and James H. Gilmore
Harvard Business Review Press, 1999
(9)
David H. Maister
Free Press, 1993
(8)
Adrian C. Ott
HarperBusiness, 2010
(8)
Sarah Petty and Erin Verbeck
Greenleaf Book Group, 2012
(6)
Linda Richardson
McGraw-Hill, 1998
(7)
Robert Solomon
Kaplan Publishing, 2008
(6)
Bernd H. Schmitt
John Wiley & Sons, Inc., 2003
(9)
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Customer Service
It’s virtually impossible to overrate the significance of customer service. Countless businesses can point to superior customer service skills as the primary factor in their success. Though price is always a consideration, consumers value their relationships with businesses and expect to have a positive experience in purchasing goods or services. In the fierce battle for the consumer dollar, more companies are acknowledging the consequences of good customer service and tailoring their operations accordingly.
If you believe your
business needs to polish up its customer service, you’ll find getAbstract extremely helpful. Our summaries break down every component of customer service and reinforce commonly held beliefs, such as the importance of building a loyal customer base. You may be able to bring customers through your doors with fancy promotions and cut-rate prices, but sustained success depends on repeat business.
Get Personal
When it comes to customer service, one recurring theme is that people long for the “good, old days” when they were greeted with a warm smile and friendly hello. With so much business transacted online now, consumers are grumbling more about the impersonal treatment they receive. Robots answer telephone calls; complaints about products and services appear to fall on deaf ears.
Our
summaries tackle these issues – and a lot more. You’ll learn how to listen to your customers and train your staff members to be helpful and courteous and responsive to grievances. getAbstract will demonstrate that good customer service isn’t really complicated at all.
