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Joseph Callaway and JoAnn Callaway
John Wiley & Sons, Inc., 2012
(6)
Sarah Cook
Kogan Page, 2012
(7)
Micah Solomon
AMACOM, 2012
(7)
Sarah Petty and Erin Verbeck
Greenleaf Book Group, 2012
(6)
Jamie Notter and Maddie Grant
QUE Publishing, 2011
(7)
Chip R. Bell and John R. Patterson
Berrett-Koehler, 2011
(7)
Steve O'Leary et al.
Praeger, 2011
(7)
Shep Hyken
Greenleaf Book Group, 2011
(7)
Gary Vaynerchuk
HarperBusiness, 2011
(9)
Guy Kawasaki
Portfolio, 2011
(7)
Robert H. Bloom
Greenleaf Book Group, 2010
(6)
Scott Stratten
John Wiley & Sons, Inc., 2010
(7)
Adrian C. Ott
HarperBusiness, 2010
(8)
Raul Pupo
Praeger, 2010
(7)
Leonardo Inghilleri and Micah Solomon
AMACOM, 2010
(9)
Joseph Jaffe
John Wiley & Sons, Inc., 2010
(7)
Patrick Lencioni
Jossey-Bass, 2010
(7)
Ranjay Gulati
Harvard Business Review Press, 2010
(9)
John G. Miller
Putnam, 2010
(7)
Dan S. Kennedy
Entrepreneur Press, 2009
(6)
James L. Heskett et al.
Harvard Business Review Press, 2008
(7)
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Customer Service
It’s virtually impossible to overrate the significance of customer service. Countless businesses can point to superior customer service skills as the primary factor in their success. Though price is always a consideration, consumers value their relationships with businesses and expect to have a positive experience in purchasing goods or services. In the fierce battle for the consumer dollar, more companies are acknowledging the consequences of good customer service and tailoring their operations accordingly.
If you believe your
business needs to polish up its customer service, you’ll find getAbstract extremely helpful. Our summaries break down every component of customer service and reinforce commonly held beliefs, such as the importance of building a loyal customer base. You may be able to bring customers through your doors with fancy promotions and cut-rate prices, but sustained success depends on repeat business.
Get Personal
When it comes to customer service, one recurring theme is that people long for the “good, old days” when they were greeted with a warm smile and friendly hello. With so much business transacted online now, consumers are grumbling more about the impersonal treatment they receive. Robots answer telephone calls; complaints about products and services appear to fall on deaf ears.
Our
summaries tackle these issues – and a lot more. You’ll learn how to listen to your customers and train your staff members to be helpful and courteous and responsive to grievances. getAbstract will demonstrate that good customer service isn’t really complicated at all.
