getAbstract
Member Sign In   | 
English ▼

Home
 | Knowledge Packs | Travel Packs |
Blog | RSS Feeds | Free Summaries

Customer Service Summaries


Show all 1–21 / 92
A Complaint Is A Gift
A Complaint Is A Gift
 
Janelle Barlow and Claus Moller
Berrett-Koehler, 1996
rating7 (7)
 
Achieve Sales Excellence
Achieve Sales Excellence
 
Howard Stevens and Theodore Kinni
Platinum Press, 2006
rating8 (8)
 
America's Service Meltdown
America's Service Meltdown
 
Raul Pupo
Praeger, 2010
rating7 (7)
 
Bag the Elephant!
Bag the Elephant!
 
Steve Kaplan
Bard Press, 2005
rating8 (8)
 
Beating the System
Beating the System
 
Russell L. Ackoff and Sheldon Rovin
Berrett-Koehler, 2005
rating7 (7)
 
Best Practices
Best Practices
 
Robert Hiebeler et al.
Simon & Schuster, 1998
rating9 (9)
 
Blog Marketing
Blog Marketing
 
Jeremy Wright
McGraw-Hill, 2005
rating8 (8)
 
Branded Customer Service
Branded Customer Service
 
Janelle Barlow and Paul Stewart
Berrett-Koehler, 2004
rating6 (6)
 
Broken Windows, Broken Business
Broken Windows, Broken Business
 
Michael Levine
Warner Books, 2005
rating8 (8)
 
Build It Big
Build It Big
 
Direct Selling Womens Alliance
Kaplan Publishing, 2005
rating7 (7)
 
Build Your Customer Strategy
Build Your Customer Strategy
 
James G. Barnes
John Wiley & Sons, Inc., 2006
rating8 (8)
 
Chief Customer Officer
Chief Customer Officer
 
Jeanne Bliss
Jossey-Bass, 2006
rating7 (7)
 
Clued In
Clued In
 
Lewis P. Carbone
FT Prentice Hall, 2004
rating8 (8)
 
Complaint Management
Complaint Management
 
Wolfgang Seidel and Bernd Stauss
Thomson South-Western, 2005
rating8 (8)
 
Creating Customer Evangelists
Creating Customer Evangelists
 
Ben McConnell and Jackie Huba
Dearborn, 2003
rating7 (7)
 
Creating Do-It-Yourself Customers
Creating Do-It-Yourself Customers
 
Peter C. Honebein and Roy R. Cammarano
Thomson/South-Western, 2005
rating7 (7)
 
Customer Capitalism
Customer Capitalism
 
Sandra Vandermerwe
NB Publishing, 1999
rating7 (7)
 
Customer Care Excellence
Customer Care Excellence
 
Sarah Cook
Kogan Page, 2008
rating7 (7)
 
Customer Culture
Customer Culture
 
Michael D. Basch
FT Prentice Hall, 2002
rating6 (6)
 
Customer Experience Management
Customer Experience Management
B  
Bernd H. Schmitt
John Wiley & Sons, Inc., 2003
rating9 (9)
 
Customer Relationship Management
Customer Relationship Management
 
Kristin Anderson and Carol Kerr
McGraw-Hill, 2002
rating9 (9)
 
Business Categories
 
Sort by
Languages
English
German
Spanish
Russian
Chinese
1–21 / 92

Knowledge Packs

Consumer Behavior
Complaint Management
Managing Customer Experience
Customer Service Companies
Customer Retention
Soft Selling
Excellent Customer Service
Customer Relationship Management
more...