Roberta Chinsky Matuson
Can We Talk?
Seven Principles for Managing Difficult Conversations at Work
Kogan Page, 2021
What's inside?
Avoiding tough or awkward conversations in the workplace is expensive. Learn the seven principles needed to tackle challenging topics.
Recommendation
With the right intention and framework, you can transform your workplace communication challenges into meaningful, effective moments of connection, says management consultant Roberta Chinsky Matuson. While few people set out to sabotage conversations deliberately, she explains, some unintentionally communicate in ways that upset others, disrupt teams, and cost organizations time and money. Happily, Matuson’s seven-principle framework can help you navigate thorny conversations at work and muster the courage to tackle challenging topics.
Summary
About the Author
Roberta Chinsky Matuson is the president of Matuson Consulting, a business management consultancy, and the author of Suddenly in Charge: Managing Up, Managing Down, Succeeding All Around.
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