Summary of The Manager's Communication Toolbox
ASTD Publications, 2012 more...
Managers must communicate by using a few basic tools, including style, power and authority.
The ability to communicate well is a sure path to a top management job. Corporate communication professionals Everett Chasen and Bob Putnam explain how to convey information with style, clarity and precision. The authors conducted extensive interviews and research, and apply to their own work the rules they detail to readers. Their editorial presentation is jam-packed with solid information and helpful suggestions. While not particularly innovative, it fits capably within the mainstream of manuals in the field and provides an efficiently compact, useful recap of the main points managers need to know. getAbstract recommends these instructions to anyone inside or outside the business world who needs to communicate well.
In this summary, you will learn
- Which five essential communication skills business managers and executives must be able to command
- How to develop these skills
About the Authors
Everett Chasen, chief communications officer for the US Veterans Health Administration, is a partner in Foxwood Communications. Bob Putnam provides public relations counsel to several national health care associations.
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