The ROI of Human Capital

Measuring the Economic Value of Employee Performance

by Jac Fitz-enz

AMACOM, 2000

ISBN: 9780814405741
Pages: 288

Category: Human Resources

In this summary you will learn

• What human capital is
• How the Saratoga Institute’s new method of measuring human capital works and how you can apply it
• What employees really want

Why you should read The ROI of Human Capital

Jac Fitz-enz presents a breakthrough approach to measuring your return on investment (ROI) in human capital. This book could have been dull, dry and dusty in someone else’s hands, but instead is absorbing and a pleasure to read. Using studies done by the Saratoga Institute - his own facility - and drawing upon the work of other researchers as well, the author places this new methodology in the context of today’s business challenges, including e-commerce. He pinpoints satisfaction as the baseline value employees pursue, and shows how you will profit by working toward employee fulfillment. getAbstract.com highly recommends this book to those in human resources, and to managers, executives and entrepreneurs who run their own businesses.

About the Author

Jac Fitz-enz, Ph.D., is called the "father of human capital benchmarking and performance assessment." He began his research in the 1970s and has trained more than 50,000 managers worldwide. He founded and chairs the Saratoga Institute, in Santa Clara, California. The firm’s clients include 90 of the Fortune 100 companies. His previous books include The 8 Practices of Exceptional Companies, How to Measure Human Resource Management, Human Value Management and Benchmarking Staff Performance.

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