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When Professionals Have To Lead

A New Model for High Performance

Harvard Business Review Press,

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Category: Industries

When Professionals Have To Lead
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In this summary, you will learn

  • Why professional-service firms present distinctive management challenges
  • What the leaders of professional-service firms must do to adapt to a changing environment
  • How they can do it

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Why you should read When Professionals Have To Lead

Pull up a chair for a straightforward exposition of the threats that face professional-service firms and the measures they need to take to meet today’s marketplace demands. Thomas J. DeLong, John J. Gabarro and Robert J. Lees examine the challenges confronting the whole spectrum of professional-services firms. They identify “product intensity” and “practice segmentation” as two dimensions that weigh heavily in deciding how to lead these firms and set a long-term course. They offer a model to guide leaders, emphasizing planning, commitment, execution and setting an example. getAbstract finds that this book will interest any professional in the service business. Even those who may not be responsible for leading their firms can benefit from this analysis.

About the Authors

Thomas J. DeLong is the Philip J. Stomberg Professor of Management Practice in organizational behavior at the Harvard Business School, where John J. Gabarro is the Baker Foundation Professor. Robert J. Lees is a consultant to leaders of professional-service firms.


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