Out of the Crisis

In this summary you will learn

• How quality and efficiency can improve simultaneously
• The 14 points that form the basis of the needed transformation of American industry
• The managerial illnesses that are harming U.S. industry and how to cure them

getAbstract rating

Why you should read Out of the Crisis

W. Edward Deming could be called the Mozart of quality control, the Shakespeare of business consulting, the Michelangelo of management science. Deming is the sine qua non of modern business thought - the "without which not." Perhaps more than any other thinker, he engineered the rise of Japanese competitiveness in the consumer goods sector, thereby giving a major prod to globalization. Perhaps his only failure was not envisioning the Big Brother extremes to which some would later push his ideas of "consistency of purpose" (for example, continuous quality improvement). Then again, prophets are plagued by their own disciples. Deming passes the test of time with flying colors. In this reprint of his 1986 classic, his eloquent arguments for single-supplier sourcing and leadership rather than supervision, and against production quotas and the absurd practice of MBWA (management by walking around), ring as true today as ever. getAbstract.com believes that classics should be revisited often, and highly recommends Deming’s seminal work to thoughtful people in business at all levels.

About the Author

Consultant W. Edwards Deming has been credited with helping to revolutionize quality control and productivity management, particularly in Japan. In 1987, President Ronald Reagan awarded him the National Medal of Technology. Deming also wrote The New Economics For Industry, Government, and Education.