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The Future of Operational Excellence
Report

The Future of Operational Excellence

Making the ‘human system’ the focal point of transformation efforts unleashes extraordinary, tangible results.


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Editorial Rating

7

Qualities

  • Applicable

Recommendation

Why do some change initiatives thrive and others fall flat? In this detailed report, corporate culture experts Gaurav Bhatnagar and Heather Gilmartin Adams of the consulting company Co-Creation Partners illustrate why prioritizing your people and preparing them for change are the crucial foundations of implementing technical changes. Bhatnagar and Adams offer practical tips to help corporate leaders implement culturally focused, performance-enhancing change. getAbstract recommends you read this article to remind you that change happens when people change.

Take-Aways

  • Companies implementing a change initiative should first focus on overcoming employees’ reluctance to new ways of doing things and on encouraging them to sustain operational changes.
  • People’s mind-sets, their relationships with one another and their “untapped potential” can stand in the way of change.
  • When leaders prioritize people over the technical aspects of change, they help employees commit to structural changes.

About the Authors

Gaurav Bhatnagar is managing partner at the consulting company Co-Creation Partners, where Heather Gilmartin Adams is engagement manager.


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