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Work Life Happiness?
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Work Life Happiness?

Zappos.com CEO Says You Bet


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Editorial Rating

8

Qualities

  • Applicable

Recommendation

Members of older generations may bristle at the notion of fun in the workplace and happiness as a business model. Nevertheless, Tony Hsieh, CEO of online shoe retailer Zappos, contends that “delivering happiness” to your workers as well as your customers is the best way to ensure the success of your business. Hsieh is an engaging, energetic speaker, though the lecture hits a slump when his chief happiness officer joins him on stage to speak about audiences’ enthusiastic receptions of Hsieh’s speeches. If you’re an entrepreneur or executive seeking purpose as well as profits, getAbstract recommends Hsieh’s account of Zappos’s evolution.

Take-Aways

  • Online shoe retailer Zappos CEO Tony Hsieh developed a business model with the core goal of “delivering happiness.”
  • Hsieh didn’t plan this business model from the outset; it evolved because Zappos embraced open-mindedness to allow luck to flourish.
  • People who consider themselves to be lucky are more open to opportunity than those who don’t.

About the Speaker

Tony Hsieh is the CEO of Zappos and author of the New York Times bestseller Delivering Happiness.


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