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Business Process Outsourcing
Book

Business Process Outsourcing

The Competitive Advantage

Rick L. Click and Thomas N. Duening
Wiley, 2004

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Editorial Rating

7

Qualities

  • Applicable

Recommendation

Rick L. Click and Thomas N. Duening provide an informative guide to the basic considerations, risks and methods of business process outsourcing (BPO). You can use this solid handbook to determine if BPO can help your company and to understand what steps to take to implement it successfully, just be aware that it isn’t as focused on environmental and energy costs as the very latest counsel. getAbstract recommends this book to managers and general businesspeople rather than to academics or practitioners. It is a hands-on introduction and overall guide to this approach to major support functions.

Take-Aways

  • Business process outsourcing (BPO) is a major trend, but it isn’t right for every company.
  • Set up a “BPO Analysis Team” to identify systematically which processes your company can outsource.
  • Create a “Vendor Selection Team” to identify the best vendor for your BPO project.

About the Authors

Rick L. Click is the CEO of a firm that provides consulting services for companies considering outsourcing. Thomas N. Duening is an Assistant Professor of Management at the University of Houston and president of the Business Research Group.

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