Tesco
What is Six Sigma Process Management?
Book

What is Six Sigma Process Management?

Rowland Hayler and Michael Nichols
McGraw-Hill, 2005

Read offline

Editorial Rating

7

Qualities

  • Applicable

Recommendation

Writing about Six Sigma pins authors on the horns of a dilemma: Should they get specific about this complex system’s methods, steps, charts and graphs, and thus risk turning off their readers? Or should they gloss over the details, perhaps using general narratives or case studies instead, whetting readers’ appetites but leaving them undernourished for information? Rowland Hayler and Michael Nichols opted for the former to present Six Sigma in compact form in this short book. The authors are interested not only in the fundamental issues of Six Sigma, but also in how to use this tactic to manage a company’s ongoing processes. While hardly an introductory primer, this book manages a neat balancing act. getAbstract gives it a strong recommendation, particularly to those readers with some prior knowledge of Six Sigma.

Take-Aways

  • When your product or service fails to live up to customer expectations, that’s a defect.
  • Your goal in a Six Sigma quality management program is to have zero defects. Use this system to improve your processes and eliminate defects.
  • “Core processes” are your firm’s most fundamental, critical activities.

About the Authors

Rowland Hayler is the director of international operations for a Six Sigma consulting company where Michael Nichols is a principal. Nichols also is a Six Sigma senior practitioner at the “master black belt” level at a major international company.

Comment on this summary or Comenzar discusión