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Soft Selling

The best sales come from the best relationships. Build sincere connections that lead to profit.

The Thank You Economy
 

Gary Vaynerchuk

HarperBusiness, 2011

(9)

If your firm isn’t already using social media, it clearly doesn’t care about its customers. Here’s how to change that perception.

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Lead with Your Customer
 

Mark David Jones and J. Jeff Kober

ASTD Publications, 2010

(6)

The yin and yang of company culture and service excellence makes a powerful combination.

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Human Sigma
 

John H. Fleming and Jim Asplund

Gallup Press, 2007

(7)

Build quality into your company’s employee-customer encounters to enhance the value of that pivotal relationship.

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Selling Sucks

Frank J. Rumbauskas Jr.

John Wiley & Sons, Inc., 2007

(6)

Selling by cold calling is inefficient. Get legitimate prospects to call you instead.

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