Fish & Management

There's nothing fishy about developing people as the Fish Market does: with listening, caring and years of commitment.

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Four companies get hooked on the Fish! approach to service, and set a cheery, useful example of splashy success.

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The more things change, the more they stay the same — it just isn’t true. The hard job is getting real change to stick.

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When you buy a Copper River salmon at Seattle’s Pike Place Market, the fishmongers wrap it up and throw it to you with jokes and shouted greetings. The salmon, while delectable, is no bargain, but who cares? Now class, what do we learn from this?

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