Skip navigation

Excellent Customer Service

You can make customers feel so special that loyalty will always bring them back.

Knowledge Packs
America's Service Meltdown America's Service Meltdown

 

Raul Pupo

Praeger, 2010

(7)

Common-sense explanation of why great customer service is good business

Download Summary:      PDF    Mobi    ePub    Palm    Mobile PDF    Kindle    Audio

Lead with Your Customer Lead with Your Customer

 

Mark David Jones and J. Jeff Kober

ASTD Publications, 2010

(6)

The yin and yang of company culture and service excellence makes a powerful combination.

Download Summary:      PDF    Mobi    ePub    Palm    Mobile PDF    Kindle    Audio

Exceptional Service, Exceptional Profit Exceptional Service, Exceptional Profit

 

Leonardo Inghilleri and Micah Solomon

AMACOM, 2010

(9)

Use the Ritz-Carlton model to see how being service-oriented boosts your bottom line.

Download Summary:      PDF    Mobi    ePub    Palm    Mobile PDF    Kindle    Audio

A Complete and Balanced Service Scorecard A Complete and Balanced Service Scorecard

Rajesh K. Tyagi and Praveen Gupta

FT Press, 2008

(8)

Numerous systems enable manufacturers to measure performance; now there’s a system for service firms.

Download Summary:      PDF    Mobi    ePub    Palm    Mobile PDF    Kindle