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Managing Quality

If you want to know how to control and improve quality in your business, start here.

Knowledge Packs
Outstanding! Outstanding!

John G. Miller

Putnam, 2010

(7)

Can you count how many ways could your organization become outstanding? Try 47.

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Developing Great Managers Developing Great Managers

Lisa Haneberg

ASTD Publications, 2008

(6)

Managers are too busy and stressed to attend long seminars. Train them in short, interactive, frequent sessions.

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The Ultimate Improvement Cycle The Ultimate Improvement Cycle

Bob Sproull

CRC Press, 2009

(7)

Combining the best of Lean, Six Sigma and TOC is the ultimate approach to process improvement

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Managing the Unexpected Managing the Unexpected

 

Karl E. Weick and Kathleen M. Sutcliffe

Jossey-Bass, 2007

(7)

You know how to plan for success – but are you ready to respond to change or crisis?

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