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Customer Service Companies

For these companies the customer is king. Their success proves them right.

The Amazement Revolution The Amazement Revolution

 

Shep Hyken

Greenleaf Book Group, 2011

(7)

The way you treat your employees is how they will treat your customers.

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Exceptional Service, Exceptional Profit Exceptional Service, Exceptional Profit

 

Leonardo Inghilleri and Micah Solomon

AMACOM, 2010

(9)

Use the Ritz-Carlton model to see how being service-oriented boosts your bottom line.

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The John Deere Way The John Deere Way

 

David Magee

John Wiley & Sons, Inc., 2005

(7)

Like the blacksmith that founded the company, John Deere follows its own way: make good machines, hew to solid values.

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FedEx Delivers FedEx Delivers

Madan Birla

John Wiley & Sons, Inc., 2005

(7)

If it absolutely, positively has to get there on time, work like hell to build a great system and then constantly innovate.

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