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Complaint Management

Accept complaints and be grateful.

Knowledge Packs
The Satisfied Customer The Satisfied Customer

Claes Fornell

Palgrave Macmillan, 2007

(8)

Productivity, profits and stock value share one essential ingredient: the satisfied customer.

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Dealing with the Customer from Hell Dealing with the Customer from Hell

 

Shaun Belding

Kogan Page, 2005

(7)

When you deal with the public, irate customers come with the territory. Learn to transform anger into satisfaction.

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Complaint Management Complaint Management

Wolfgang Seidel and Bernd Stauss

Thomson South-Western, 2005

(8)

Discourage customer complaints and you`ll never figure out what you`re doing wrong. So, bring on the criticism and learn.

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A Complaint Is A Gift A Complaint Is A Gift

Janelle Barlow and Claus Moller

Berrett-Koehler, 1996

(7)

Tis truly better to give such a gift than to receive.

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