Legendary Service
The Key Is to Care
Read offline
Щелкнете правой кнопкой мыши на QR-код, чтобы скопировать изображение.
Внимание: на ASP-портале ссылка, представленная QR-кодом, уникальна для каждого корпоративного портала.
Recommendation
Most businesses assume that they deliver good customer service; they may be in for a rude awakening. Noted customer-service guru Ken Blanchard – best-selling author of The One-Minute Manager – and his co-authors Kathy Cuff and Vicki Halsey detail how customer service can be easy and inexpensive to deliver when your managers and employees understand what to do. The authors illustrate each element of their “ICARE model” with a running parable of an employee learning about great customer service. They recount incidents from their sample employee’s training and her workday in a cogent, digestible series of anecdotes illustrating the authors’ accessible advice. getAbstract recommends this direct, if basic, manual – a genuine asset for your employees and customers – to managers and staff members who want to learn about “legendary customer service,” advance their careers and help their company prosper.
Take-Aways
About the Authors
Ken Blanchard is co-founder and chief spiritual officer of the Ken Blanchard Companies, where Kathy Cuff is senior consulting partner and Vicki Halsey is vice president of applied learning. Cuff and Halsey co-authored the Legendary Service training program. Blanchard is the co-author of 60 books, including The One Minute Manager.
Comment on this summary or Начать обсуждение