Crucial Conversations
Tools for Talking When Stakes Are High
McGraw-Hill, 2002
Category:
Career & Self-Development
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(4)In this summary you will learn
- How to identify a crucial conversation
- How to guide the conversation to a desired outcome
Why you should read Crucial Conversations
Wanna argue? Nope. Then you need Kerry Patterson and his co-writers, who describe techniques for effective negotiation and conflict resolution in the context of important, potentially life-changing conversations. Examples include talking yourself into a promotion, bringing up important information at meetings and working out problems with your spouse. Some tips will sound familiar, such as knowing what you really want and being open to alternatives. However, the book also highlights some themes that are often forgotten in negotiations, such as making it safe for others to express their true feelings and desires. The authors explain how to avoid getting forced into false either-or choices and tell you how to remain alert for unstated alternatives or possibilities. This lively book includes many examples drawn from business and personal relationships. getAbstract.com recommends it in particular to those are new to negotiations and conflict resolution, though it teaches solid skills that any manager - or any marriage partner, for that matter - could benefit from mastering.
About the authors
Kerry Patterson, a consultant on culture-change projects, taught at Brigham Young University and developed video-based training programs. Joseph Grenny, cofounder of the California Computer Corporation, coaches executives. Ron McMillan, cofounder of the Covey Leadership Center, consults on team development, personal vitality and leadership. Al Switzler teaches at the University of Michigan. The authors founded VitalSmarts in 1990, co-developed training programs and also co-authored The Balancing Act: Mastering the Competing Demands of Leadership.
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