Business Process Outsourcing

The Competitive Advantage

by Rick L. Click and Thomas N. Duening

		Publisher: John Wiley & Sons, Inc. Pub. Date: 2004 ISBN: 9780471655770 No. pages: 241 Category: IT, Production & Logistics

In this summary you will learn

What business process outsourcing (BPO) is
How to tell if it is right for your company
How to select the right BPO vendor
What factors shape the customer-vendor relationship

Why you should read Business Process Outsourcing

Recommendation
Rick L. Click and Thomas N. Duening provide an informative guide to the basic considerations, risks and methods of business process outsourcing (BPO). You can use this solid handbook to determine if BPO can help your company and to understand what steps to take to implement it successfully, just be aware that it isn’t as focused on environmental and energy costs as the very latest counsel. getAbstract recommends this book to managers and general businesspeople rather than to academics or practitioners. It is a hands-on introduction and overall guide to this approach to major support functions.

About the Authors

Rick L. Click is the CEO of a firm that provides consulting services for companies considering outsourcing. Thomas N. Duening is an Assistant Professor of Management at the University of Houston and president of the Business Research Group.

Rating (what is this?)

Overall		(7)
Applicability		(8)
Innovation		(5)
Style		(7)

Level of Expertise (what is this?)

Level

(2)

Buy the Book

Click here to buy the book "Business Process Outsourcing". If you wish to purchase 20 or more copies of the same title (not the summary, but the "real" book), please contact us at bulkorders@getAbstract.com. Make sure you include the title of the book and your phone number.

getAbstract makes it easy for you to access the summary of Business Process Outsourcing any time or any place. Once registered, you can choose from a variety of download formats: PDF for your computer, BlackBerry, iPhone, Kindle, PDA or other handheld devices. You can even obtain the audio version of many of our summaries.
Subscribe today to gain access to this summary as well as many other compelling titles!