Performance Scorecards

Measuring the Right Things in the Real World

by Mark W. Morgan and Richard Y. Chang

Jossey-Bass, 2000

ISBN: 9780787952723
No. pages: 224

Category: Leadership & Management

Share Tweet it!

getAbstract Rating

Overall (?)

(8)

Applicability	(9)
Innovation	(7)
Style	(8)

Level of Expertise (?)

(6)

In this summary you will learn

• What a “performance scorecard” system is
• How to implement a performance scorecard system
• Why accurate interpretation and implementation of performance data will inevitably improve your business performance

Why you should read Performance Scorecards

This book presents a practical, clear solution to a common, critical business problem: how to track and improve employee performance without drowning in ’data smog.’ This clear, logical plan for developing and using "performance scorecards" is straightforward - though hardly easy - to implement. The book’s message is consistent: The scorecards are valuable and make the critical task of reducing performance measurements to simple, clear numbers less painful. Though the techniques presented are excellent, the book is burdened with a gimmicky style of fictitious narrative that on occasion gets in the way of the message. Despite any stylistic shortcomings, this book offers a lucid introduction to the popular performance scorecard methodology. getAbstract thinks anyone who wants to monitor performance and set effective improvement targets will find this technique worth considering. Just ignore the theatrics.

About the Authors

Richard Y. Chang  CEO of Richard Chang Associates, Inc., a consulting and training firm in Irvine, California, has consulted with many organizations, including Toshiba, Marriott, Citibank, Fidelity Investments and McDonald’s. Mark W. Morgan  a senior consultant at Chang Associates, has consulted for numerous organizations, including Nortel Networks, Northrop Grumman, Nabisco, Hasbro, Ford, NASA and Lockheed Martin.