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Authenticity

What Consumers Really Want

by James H. Gilmore and B. Joseph Pine II

Harvard Business Press, 2007

Category: Sales & Marketing

Authenticity

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rating 8 (8)

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rating 7 (7)

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rating 7 (7)

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rating 3 (3)

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In this summary you will learn

  • What authenticity is
  • How it can be a source of competitive advantage
  • How to deliver it

Why you should read Authenticity

“When we say a thing or an event is real,” wrote Pulitzer-winning novelist Carol Shields, “we honor it. But when a thing is made up – regardless of how true and just it seems – we turn up our noses.” In an increasingly manufactured world, though, how can you give customers the genuine article? That’s the question James H. Gilmore and B. Joseph Pine II answer in this comprehensive, polished and entertaining analysis of authenticity. Wandering through such diverse fields as existential philosophy, architectural criticism and even relativistic physics, the authors carefully gather the ingredients of authenticity. The diverse brew they concoct, though in places turbid, is eminently drinkable. getAbstract recommends this clever and provocative exploration of authenticity that will continue to ferment in your mind and affect your strategy long after its crisp finish.

About the Authors

James H. Gilmore and B. Joseph Pine II co-founded a strategy consultancy and wrote the bestseller The Experience Economy.

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