getAbstract is proud to announce that it will be the exclusive provider of business book summaries at the Kairos Global Summit in New York City on February 3 and 4, 2012.

The summit, which is hosted in partnership with the United Nations and the New York Stock Exchange, aims to bring together innovative, entrepreneurial students from around the world to meet influential leaders.

“We welcome this opportunity to be involved in Kairos Society’s excellent leadership and executive entrepreneurship education program,” said Michel Koopman, Chief Executive Officer, getAbstract, Inc. “We’re proud to provide our service to the future leaders who will tackle the world’s challenges.”

To view the full press release, click here.

Will Iran Scratch Its Itch?

February 3rd, 2012

You may be about to hear a lot more about the Strait of Hormuz. The strait, which is a mere 34 miles (54 km) wide at its narrowest point, has taken center stage in a bitter argument between Iran and the EU. Approximately 20% of the world’s crude oil passes through the narrow stretch of water between Iran and Oman in the Persian Gulf, and Iran has threatened to close off the strait, which would drive up the price of oil, if the EU executes its proposed boycott of new oil contracts with Iran and freezes the Iran’s central bank’s assets. The EU hopes these measures would dissuade Iran from pursuing its uranium enrichment program, but it appears that, at least for the time being, Iran holds the trump card. While the EU believes Iran’s nuclear program will lead to the development of nuclear weapons, Iran maintains its uranium enrichment is exclusively for peaceful purposes.

Wasn’t Iran once an ally of the US and Europe? How did it all unravel? For a history lesson, click on these links:

The Oil Kings

Treacherous Alliance

Iran and the Bomb

Imagine the following scenario: You’ve paid a sweet fortune for a dream Mediterranean cruise. One evening during dinner, your ship crashes into rocks because of a reckless maneuver by the captain, a man with whom you have entrusted your safety. The captain – scoffing at accountability – apparently abandons ship, leaving you and thousands of other passengers to fend for yourselves in darkness, terror and peril. The travesty leads to numerous deaths.

The management company responsible for the misadventure is sorry you endured such an experience; lost all the personal belongings that were in your cabin – which is now an aquarium; underwent such sudden fear and prolonged terror; sustained injuries; watched people die. To show you how much they care, they call you to see if you are suffering from nightmares or sleeplessness. Then they offer you a full refund plus 30% off your next cruise with Costa Cruises. “Hotdog!” think the affected passengers, “Boy, are we grateful!” As if. Survivors of the Costa Concordia disaster have snubbed this vulgar, insensitive attempt at compensation and will sue Costa Cruises for everything the parent company – Carnival Cruise Lines – has got, and that’s half of all the cruise ships at sea.

To learn how to treat your customers like living, breathing human beings – it really isn’t that difficult, Costa Cruises – take a look at the following summaries:

Customer Care Excellence

The DNA of Customer Experience

Customer Experience Management