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The Manager's Book of Decencies

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The Manager's Book of Decencies

How Small Gestures Build Great Companies

McGraw-Hill,

15 min read
10 take-aways
Text available

What's inside?

Small decencies, things you do to show others you value them, are the basis of a strong corporate culture.

Editorial Rating

8

Qualities

  • Applicable
  • Concrete Examples
  • Inspiring

Recommendation

Reading a book on the positive benefits of decent workplace behavior is refreshing. Steve Harrison says government can't enforce decent behavior so organizations must do it themselves. Leaders must exemplify good character. The small decencies employees use with one another and with customers build a company where ethical behavior permeates every level. Decency is more than niceness. It leads to high-trust relationships, reliable compliance and a healthy bottom line. So, remember what Mom taught: Say “please” and “thank you”; apologize when you make a mistake, give credit to others and be accountable. Small decencies bring big success – in your heart and in your wallet.

Summary

Small decencies are the little things you do to show co-workers and customers that you value and respect them.

When you offer something – a reward, a kind word – without expecting anything in return, you are extending a small decency. In a business context, small decencies are the little things you do to show co-workers and customers that you value and respect them. They are actions you take not because you expect a quid pro quo, but because they are the right thing to do.

Ray, a candidate for a firm’s COO position, spent time having a warm, “two-minute schmooze” with the receptionist while he waited to be seen. He spent time asking her questions, listening attentively to her answers and getting to know her. This scene suggests the power of small decencies. Those two minutes were valuable not only because the receptionist is a front-line representative of the company, but also because treating her as an individual who matters was “just the decent thing to do.”

These important courtesies are “actionable...practical, affordable, replicable and sustainable.”

Effective small decencies have several characteristics in common. They are:

About the Author

Steve Harrison is chairman of an outplacement and career-management firm and was formerly chief compliance officer for a leading international human-resources solutions company. He is a board member of a program that helps students make the transition from school to career.


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