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Monica Wofford
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Make Difficult People Disappear: How to Deal with Stressful Behavior and Eliminate Conflict Hardcover – May 1 2012

by Monica Wofford (Author)
4.1 4.1 out of 5 stars 23 ratings
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Save your organization by building the skills to deal with difficult people

We all have to work with people we can't stand to be around. Our challenge is to find creative ways to handle these difficult people. In the fable Make Difficult People Disappear, the skills and strategic plan needed to change your mindset are told through a clear, concise story. By first understanding the four main personality types in the workplace, Commander, Organizer, Relater, and Entertainer, readers can then devise effective strategies for diffusing unproductive and damaging behavior.

This book serves to change the mindset and behavior of people who deal with difficulty on a regular basis.

  • Wofford describes how through understanding our behavior differences and natural reactions to stress, that utilizing a plan based on these differences the difficulty simply seems to disappear
  • Advises everyone from frustrated executives to entrepreneurs tired of dealing with difficult people who suck the life out of their organizations

Complete with a step-by-step action plan, Make Difficult People Disappear serves to replenish your confidence and build skills in leading those who until now you didn't know how to manage and felt there was no choice but to continue to deal with or ignore.

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Previous page
  1. ISBN-10
    9781118273807
  2. ISBN-13
    978-1118273807
  3. Edition
    1st
  4. Publisher
    Wiley
  5. Publication date
    May 1 2012
  6. Language
    English
  7. Dimensions
    14.61 x 1.91 x 22.86 cm
  8. Print length
    208 pages
  9. See all details
Next page

Product description

From the Inside Flap

We all have to work with people we struggle with or can’t stand to be around. The challenge is to find creative ways to handle these difficult people and still have time to do our jobs. By first understanding the four main personality types in the workplace—Commander, Organizer, Relater, and Entertainer—and recognizing which we are and how that causes us to behave, anyone can devise effective strategies for diffusing unproductive and damaging behavior in others.

Through a fable that any busy and productive person can relate to, Make Difficult People Disappear will teach you the skills and strategic plans needed to not just deal with difficult people, but also to change how you see them and how they see you.

Complete with a step-by-step action plan, Make Difficult People Disappear serves to replenish your confidence and build your skills in leading and working with those who, until now, you didn’t know how to manage. Everyone from frustrated executives to entrepreneurs tired of dealing with difficult people can learn how to change this environment immediately.

Make Difficult People Disappear offers clear and concise advice, including:

  • How to give yourself permission to be who you are and accept others for who they are
  • Seeing the distinction between a difference and a difficulty
  • Understanding behavior differences and natural reactions to stress so you can implement a plan based on these differences to make any difficulty seemingly disappear
  • How to use the word “cancel” in your efforts to foster a more productive and cooperative environment at home and work

Let go of the idea that people are difficult and accept yourself and others with their own unique foibles, skills, and talents—but we all know that’s easier said than done. With Make Difficult People Disappear, you’ll find that you get more done, get along well with others, and receive appreciation for your efforts. In fact, you may also find that all those difficult people, with all of their seemingly frustrating differences, can actually help you become a better person.

From the Back Cover

We all have to work with people we struggle with or can’t stand to be around. The challenge is to find creative ways to handle these difficult people and still have time to do our jobs. By first understanding the four main personality types in the workplace―Commander, Organizer, Relater, and Entertainer―and recognizing which we are and how that causes us to behave, anyone can devise effective strategies for diffusing unproductive and damaging behavior in others.

Through a fable that any busy and productive person can relate to, Make Difficult People Disappear will teach you the skills and strategic plans needed to not just deal with difficult people, but also to change how you see them and how they see you.

Complete with a step-by-step action plan, Make Difficult People Disappear serves to replenish your confidence and build your skills in leading and working with those who, until now, you didn’t know how to manage. Everyone from frustrated executives to entrepreneurs tired of dealing with difficult people can learn how to change this environment immediately.

Make Difficult People Disappear offers clear and concise advice, including:

  • How to give yourself permission to be who you are and accept others for who they are
  • Seeing the distinction between a difference and a difficulty
  • Understanding behavior differences and natural reactions to stress so you can implement a plan based on these differences to make any difficulty seemingly disappear
  • How to use the word “cancel” in your efforts to foster a more productive and cooperative environment at home and work

Let go of the idea that people are difficult and accept yourself and others with their own unique foibles, skills, and talents―but we all know that’s easier said than done. With Make Difficult People Disappear, you’ll find that you get more done, get along well with others, and receive appreciation for your efforts. In fact, you may also find that all those difficult people, with all of their seemingly frustrating differences, can actually help you become a better person.

Product details

  • ASIN ‏ : ‎ 111827380X
  • Publisher ‏ : ‎ Wiley; 1st edition (May 1 2012)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 208 pages
  • ISBN-10 ‏ : ‎ 9781118273807
  • ISBN-13 ‏ : ‎ 978-1118273807
  • Item weight ‏ : ‎ 327 g
  • Dimensions ‏ : ‎ 14.61 x 1.91 x 22.86 cm
  • Customer Reviews:
    4.1 4.1 out of 5 stars 23 ratings

About the author

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Monica Wofford

Monica Wofford

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Monica Wofford, CSP, is the CEO of Contagious Companies, Inc., a training and consulting firm specializing in the transformation of managers from those promoted, but perhaps not prepared, into high performing leaders. She’s had the privilege of working with organizations such as Estee Lauder, the United States Mint, the FAA, SeaWorld, and the Department of Education, and has engaged audiences in all fifty United States and seventeen countries. Monica is an active member of the National Speakers Association and the International Society for Performance Improvement.

Customer reviews

4.1 out of 5 stars
4.1 out of 5
23 global ratings

Top review from Canada

Julia P.
4.0 out of 5 stars I would recommend this book but it should have been shorter
Reviewed in Canada on December 1, 2016
Useful information but this book is longer than it should be. I didn't appreciate the drama, and didn't like the narrator.
I still would recommend this book for the useful info.
Helpful
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Top reviews from other countries

Greg Lee
5.0 out of 5 stars The Best Book in Its Class!
Reviewed in the United States on June 11, 2012
Verified Purchase
When I stumbled across the book "Make Difficult People Disappear", I was hoping it was a "how-to" manual, but alas, it was not to be. I've read many books in this genre, but none has so grabbed my attention, so fast! The Authors' style draws one right into the story in a way few books do. As you read of Cybil's journey, you begin a slow, but impactful series of Ah-ha moments. The way Ms. Wofford skillfully guides the reader to the key points while using humor and just plain old fun, makes this a joy to read. I get the feel from the way this is written, that it is a message the author passionately believes. I have now read this book through twice. I've given away my copy and am buying at least a dozen more to give to those I know, that will appreciate and benefit from this book. If you haven't guessed by now, I have a very strong opinion about this work. I see it ending up in the "Think and Grow Rich" category of classic "change your thinking" style of books. I strongly recommend this book, especially if most of the people in your life are indeed difficult and you would like them to disappear.
9 people found this helpful
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Jefferson Humber
4.0 out of 5 stars Gave me answers
Reviewed in the United Kingdom on April 21, 2013
Verified Purchase
This book reads like a fictional story, so is different than I was expecting. However, it's a great read and certain pages stopped me dead in my tracks, pausing for thought on what I read just read.... this gave me a fresh perspective to look for in situations, and I think answers too for my dilemmas.
One person found this helpful
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Karen Amos
5.0 out of 5 stars Very easy book to read
Reviewed in the United States on November 25, 2012
Verified Purchase
Easy to read with some good perspectives. This book made me laugh at myself many times and relax towards others. It aims at giving one an understanding of different personalities within yourself and others. Through that understanding, the annoying aspects within oneself and of others becomes more clear as to why and therefore more tolerable. It has changed my attitude in a positive way & allows me to accept myself & others.

I have read other books about different personalities but this one hit home more. It is written through the eyes of a learner who, I think, is a great choice because she is the type of person that I have constantly found the most unthinking, dominating & therefore difficult type of person. It was good to see if from the human aspect of this learner making her easy to relate to.

I intend to keep this book handy for when I feel annoyed or frustrated about people and the different personalities (especially those who are different from mine) and therefore need to remind myself about understanding them, so I may relax and accept them for who they are.
One person found this helpful
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MzV
3.0 out of 5 stars Ok but I wanted more help that I don't have to pay more money for
Reviewed in the United States on September 25, 2014
Verified Purchase
While the fable was entertaining it was all too perfect and did not offer much along the way of true advice or practical steps for navigating the landmine when dealing with a challenging person. While you can see certain tendencies in a person to trend to a behavioral type - what do you do with that information without shelling out more bucks for consultancy services?
One person found this helpful
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CSB MANIAN
4.0 out of 5 stars ideal book for middle age group
Reviewed in the United States on August 22, 2013
Verified Purchase
Ideas that help deal with difficult people.steps to handle to go thru ddifficulties and follow thru simplicity and focus on what matters to you.
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