Dunning has provided, in 'TLC at Work', an excellent framework for the coaching and development of individuals in the work place. Whether the goal is self improvement or assisting others to achieve their full potential, the tools and constructs set forth in this book can be used to gain a better understanding of work style preferences and how to leverage them to improve performance.
Donna has done an excellent job of identifying behaviors and traits that set star performers apart in the work place and distilling them into a concise five-competency model. This model maps easily to the one used in my organization making it easy to relate the competencies to the ones we are already supporting in our employees. That, in combination with the tools and tips for coaching and developing competencies in each of the MBTI types, make this book an excellent resource and one that I expect to use for a long time.
As always, Donna presents this information in a very readable and well laid out format. It's a fun read.
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