In: Marketing

Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.

Related Channels

Complaint Management

Summaries

7 Book

Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
Micah Solomon
McGraw-Hill, 2023
8 Article

How Generative AI Is Already Transforming Customer Service
Simon Bamberger et al.
Boston Consulting Group, 2023
8 Book

Consumer Vulnerability
Maria Piacentini et al.
Routledge, 2019
7 Book

The Power of WOW
How to Electrify Your Work and Your Life by Putting Service First
Mark Dagostino and Tony Hsieh
BenBella, 2019
9 Article

The Future of Customer Service Is Fast, Lean, and Agile
James Sattler et al.
Boston Consulting Group, 2022
7 Book

Digital Customer Service
Transforming Customer Experience for an On-Screen World
Rick DeLisi and Dan Michaeli
Wiley, 2021
6 Book

Shut Up and Listen!
Hard Business Truths that Will Help You Succeed
Tilman Fertitta
HarperCollins Leadership, 2019
7 Book

Positively Outrageous Service
T. Scott Gross
Kaplan Publishing, 2004
8 Book

Would You Do That to Your Mother?
The “Make Mom Proud” Standard for How to Treat Your Customers
Jeanne Bliss
Portfolio, 2018
8 Book

The Service Culture Handbook
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
Jeff Toister
Jeff Toister, 2017
8 Book

Customer Success
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
Nick Mehta et al.
Wiley, 2016
9 Video

When Hospitality Means Finding the No
Danny Meyer
The Welcome Conference, 2019