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Building the Skills-Based Organization

A Blueprint for Transformation

Koreen Olbrish Pagano

ATD (Association for Talent Development), 2025

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To succeed today, organizations must aim to eliminate guesswork and bias in hiring and team-building by making data-driven decisions based on workers’ skills. In this well-crafted text, experienced online learning platform executive Koreen Pagano guides HR staff, L&D leaders, and team managers seeking to evaluate, develop, and deploy their talents’ skills more effectively. In addition to practical methods for preparing for a future without resumes or static job descriptions, Pagano shares insights from more than a dozen contributors into how becoming skills-based helps meet organizational goals.

Summary

Identify and develop workers’ skills to build diverse, agile teams.

Technology is rapidly creating new jobs and rendering others obsolete, requiring companies and employees to adapt quickly. However, few companies use up-to-date job descriptions that accurately reflect the work people do or the skills they need to do it. Instead of hiring people for specific roles, become more flexible by assigning people to projects according to their skills. This approach breaks down barriers between departments and allows people throughout the organization to collaborate on innovative solutions to new challenges. By tracking industry trends and proactively developing workers’ skills, you ensure that your workforce remains competitive in the future.

J.D. Dillon, chief learning officer at Axonify, recalls that when he worked as an operations manager at a popular roller-coaster ride, he had to keep the guest experience running smoothly at all times, even when several staff members called in sick. He used a certification tracking system to find qualified employees who could fill roles. Dillon observes that corporate jobs often require skill sets that prove more difficult to measure...

About the Author

Adviser and speaker Koreen Pagano helped people build skills during her leadership roles at LinkedIn, D2L, Degreed, and Wiley.

Building the Skills-Based Organization

A Blueprint for Transformation

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Identify and develop workers’ skills to build diverse, agile teams.

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