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Hidden Value
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Hidden Value

How to Reveal the Impact of Organizational Learning

Keith Keating
Keith Keating, 2025
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As entire industries change rapidly, individuals and businesses must dedicate themselves to constantly learning. Leadership often fails to value learning and development’s (L&D) critical role in creating capable, resilient organizations. Through illustrative case studies and exercises that encourage action, Chief Learning and Talent Officer Keith Keating explains how L&D professionals can connect learning programs with organizational goals and stakeholder priorities to demonstrate that L&D is an essential source of business success.

Summary

Learning and development (L&D) professionals empower individuals, transform societies, and help organizations to adapt and thrive.

After Keith Keating dropped out of high school and spent two years working at fast-food restaurants, he began training government workers in Microsoft Excel — which he had to learn on the job — and found new confidence in his ability to understand complex formulas and help others do the same. Discovering the transformative power of learning changed Keating’s view of his potential for growth, and led him to earn a doctorate in education from a top university.

When you solve problems instead of giving up, you develop self-efficacy: the belief that you can overcome additional challenges. Your confidence creates a ripple effect as you help others learn and grow. For example, Sal Khan made videos to help a relative with math. Eventually, he developed Khan Academy, a free online educational platform with more than 140 million users worldwide, including in areas with limited access to educational resources.

Software engineer Satya Nadella learned all he could about the cloud computing business, then led Microsoft to surpass competitors...

About the Author

Keith Keating, author of The Trusted Learning Advisor, advocates learning for individuals and organizations.

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