Book

Managing Conflict

A Practical Guide to Resolution in the Workplace

David Liddle

Kogan Page, 2017

Buy the book

Read, Listen, or Discuss

Amazon Kindle Discuss

1×

Melden Sie sich an, um die Audiozusammenfassung anzuhören.

Editorial Rating

getAbstract Rating

Applicable
Overview
Concrete Examples

Recommendation

Mediation consultant David Liddle says conflict is inevitable and can affect your whole workforce, so leaders should prepare by instituting more effective resolution policies. Liddle offers a comprehensive overview for managing institutional conflict. Though he deals primarily with British firms, he’s added enough detail from other countries to serve a broader audience. He also provides a 25-page appendix of tools, charts, worksheets and exercises plus a link to online bonus materials.

Summary

Intensity of Conflict

In the United Kingdom and elsewhere, communities struggle with various conflicts. The world faces greater uncertainty, which its institutions reflect. This unpredictability poses potential risks for societies and organizations, but it also offers potential benefits in change and growth.

Even amid uncertainty, executives who learn to handle conflict well can construct fruitful, stable relationships within their organizations. This in turn leads to greater institutional and individual growth, a smoother workflow, and shared understanding. Unfortunately, organizations usually don’t prioritize conflict management. As a result, most of their systems for handling disagreements aren’t effective even though good conflict management is critical to individual, group and corporate performance.

Much of management theory ignores terms that begin with the letter F: “fights, feelings, fear, failure, forgiveness” and “flow.” Managers must learn to handle fights productively, though it may require courage. They must deal with employees’ emotions and address fear by encouraging conversation. Organizations should create...

About the Author

David Liddle heads The TCM Group, a UK mediation and conflict resolution consultancy. He founded the Professional Mediators’ Association and the Collaborative Justice Institute.

Comment on this summary

Sign in to share your opinion
Z. L. 2 years ago

This was a great listen, I feel enlightened!
N. P. 3 years ago

VERY INFORMATIVE
M. B. 7 years ago

Another sales pitch by a consultant disguised as a text book perhaps? Or am I just too cynical?

Managing Conflict

A Practical Guide to Resolution in the Workplace

Read, Listen, or Discuss

Editorial Rating

getAbstract Rating

Recommendation

Summary

Intensity of Conflict

About the Author

My Highlights

Comment on this summary

More on this topic

Learners who read this summary also read

Managing Conflict at Work

How to Manage Conflict

When Goliaths Clash

The Science of Productive Conflict

Conflict Management

From Conflict to Courage

Related Skills