Report

Where’s the Value in AI?

The Boston Consulting Group

Boston Consulting Group, 2024

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For leaders looking to unlock real value from AI investment, this report from Boston Consulting Group reveals why only a select group of companies achieves substantial returns — and the rest remain stuck in the experimentation phase. Insights and examples drawn from sectors like biopharma and telecommunications focus on how AI leaders have transformed core business processes by prioritizing people and streamlining workflows. Companies eager to learn strategies for accelerating growth and fully capitalizing on AI’s potential will appreciate the BCG’s clear, actionable playbook for success.

Summary

AI adoption remains challenging, but companies leveraging clear strategies and focusing on core processes are seeing substantial gains.

Companies seeing the most significant returns on AI investment today leverage this new technology to transform their core business operations and pursue forward-looking strategies. They set higher targets for AI-driven revenue growth and cost reduction than their peers, invest more in digital capabilities, and focus on scaling a few high-impact AI initiatives.

AI leaders allocate resources not just to implementing the technology but also to people and processes, dedicating 70% of their efforts to upskilling, change management, and process innovation. This holistic approach has allowed these leaders to achieve 50% higher revenue growth and...

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Boston Consulting Group (BCG) is a leading global management consulting firm known for helping businesses tackle their most critical challenges and capitalize on growth opportunities.

Where’s the Value in AI?

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Summary

AI adoption remains challenging, but companies leveraging clear strategies and focusing on core processes are seeing substantial gains.

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