Micah Solomon
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
McGraw-Hill, 2023
High-Tech, High-Touch Customer Service
Inspire Timeless Loyalty in the Demanding New World of Social Commerce
AMACOM, 2012
Exceptional Service, Exceptional Profit
The Secrets of Building a Five-Star Customer Service Organization
AMACOM, 2010
