Complaint Management

Accept complaints and be grateful.

Summaries

How to Embrace Complaints and Keep Your Customers

Jay Baer

Portfolio, 2016

8
Creating Customer Loyalty through Service Recovery

Sarah Cook

Kogan Page, 2012

7
Winners and Losers in the Battle for Buyer Preference

Claes Fornell

Palgrave Macmillan, 2007

8
A Survival Guide

Shaun Belding

Kogan Page, 2005

7
The Heart of CRM

Wolfgang Seidel and Bernd Stauss

Thomson South-Western, 2005

8

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