In: Marketing
Customer Experience
Improve customer relationships by enhancing every stage of the customer journey to maximize speed, convenience and pleasure. Powerful customer experience produces loyalty and repeat business.
Summaries
Customer-Driven Transformation
How Being Design-led Helps Companies Get the Right Services to Market
Kogan Page, 2018
Leading the Customer Experience
How to Chart a Course and Deliver Outstanding Results
Kogan Page, 2021
The Power of Customer Experience
How to Use Customer-centricity to Drive Sales and Profitability
Kogan Page, 2021
The Domino’s Story
How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)
HarperCollins Leadership, 2020
The Customer-Driven Culture: A Microsoft Story
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization
O'Reilly, 2020
Voice Marketing
Harnessing the Power of Conversational AI to Drive Customer Engagement
Rowman & Littlefield Publishing Group, Inc., 2023
Customer Experience Excellence
Six Strategies to Deliver Exceptional Growth in 90 Days
Kogan Page, 2021