In: Marketing
Customer Experience
Improve customer relationships by enhancing every stage of the customer journey to maximize speed, convenience and pleasure. Powerful customer experience produces loyalty and repeat business.
Summaries
Customer-Driven Transformation
How Being Design-led Helps Companies Get the Right Services to Market
Kogan Page, 2018
Leading the Customer Experience
How to Chart a Course and Deliver Outstanding Results
Kogan Page, 2021
The Power of Customer Experience
How to Use Customer-centricity to Drive Sales and Profitability
Kogan Page, 2021
The Domino’s Story
How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)
HarperCollins Leadership, 2020
The Customer-Driven Culture: A Microsoft Story
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization
O'Reilly, 2020
Customer Experience Excellence
Six Strategies to Deliver Exceptional Growth in 90 Days
Kogan Page, 2021
Voice Marketing
Harnessing the Power of Conversational AI to Drive Customer Engagement
Rowman & Littlefield Publishing Group, Inc., 2023
