Customer Experience

Give them the old razzle-dazzle ...


Summaries

Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization

Travis Lowdermilk and Monty Hammontree

O'Reilly, 2020

9
How Being Design-led Helps Companies Get the Right Services to Market

Joe Heapy et al.

Kogan Page, 2018

8
Creating Awesome Experiences Through Innovative Service

Chip R. Bell

Greenleaf Book Group, 2015

7
How to Win Through Customer Experience

Simon David Clatworthy

O'Reilly, 2019

6
Delivering a Branded Customer Experience People Love

Shaun Smith and Andy Milligan

Kogan Page, 2015

7
5 Principles for Turning Ordinary Into Extraordinary

Joseph A. Michelli

McGraw-Hill, 2006

6

David Avrin

Career Press, 2019

8
How to Drive Superior Results by Serving Others

Cheryl Bachelder

Berrett-Koehler, 2015

9
A Revolutionary Approach to Connecting with your Customers

Bernd H. Schmitt

Wiley, 2003

9
How a New Generation of Technology Vendors Thrives Through True Customer Success

Paul J. Henderson

Red Raven Books, 2018

8