Customer Experience

Give them the old razzle-dazzle ...


Summaries

How to Win Through Customer Experience

Simon David Clatworthy

O'Reilly, 2019

6
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization

Travis Lowdermilk and Monty Hammontree

O'Reilly, 2020

9

Tiffani Bova

Elevate, 2019

7

Danny Meyer

The Welcome Conference, 2019

9
How Being Design-led Helps Companies Get the Right Services to Market

Joe Heapy et al.

Kogan Page, 2018

8
How a New Generation of Technology Vendors Thrives Through True Customer Success

Paul J. Henderson

Red Raven Books, 2018

8

David Avrin

Career Press, 2019

8
Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance

Shane Green

Wiley, 2017

7
Delivering a Branded Customer Experience People Love

Shaun Smith and Andy Milligan

Kogan Page, 2015

7
Book
The Experience When Business Meets Design

Brian Solis

Wiley, 2015

8