Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.


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Summaries

How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

Robbie Kellman Baxter

McGraw-Hill, 2020

9
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization

Travis Lowdermilk et al.

O'Reilly, 2020

9
Making Sense of Consumer Data in a Digital World

Chuck Hemann et al.

QUE Publishing, 2013

7
Harnessing Data and AI to Reinvent Customer Engagement

Tom Chavez et al.

McGraw-Hill, 2018

9
How Being Design-led Helps Companies Get the Right Services to Market

Джо Хипи et al.

Kogan Page, 2018

8
Real-World Tips & Techniques for the Service Front Lines

Adam Toporek

AMACOM, 2015

8
How a New Generation of Technology Vendors Thrives Through True Customer Success

Paul J. Henderson

, 2018

8
The Two Word Miracle

Joseph Callaway et al.

Wiley, 2012

6
The Science Behind Creating Great Experiences and Lasting Impressions

Noah Fleming

Career Press, 2016

8
The Story of Innovation and Customer Choice

Clayton M. Christensen et al.

HarperBusiness, 2016

9