In: Marketing
Customer Relations
Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.
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Summaries
The Customer Loyalty Loop
The Science Behind Creating Great Experiences and Lasting Impressions
Career Press, 2016
Customer-Driven Transformation
How Being Design-led Helps Companies Get the Right Services to Market
Kogan Page, 2018
The Relationship Economy
Building Stronger Customer Connections in the Digital Age
Greenleaf Book Group, 2019
Leading the Customer Experience
How to Chart a Course and Deliver Outstanding Results
Kogan Page, 2021
The Power of Customer Experience
How to Use Customer-centricity to Drive Sales and Profitability
Kogan Page, 2021
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
McGraw-Hill, 2023
The Domino’s Story
How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)
HarperCollins Leadership, 2020
