Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.


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Summaries

The “Make Mom Proud” Standard for How to Treat Your Customers

Jeanne Bliss

Portfolio, 2018

8
Real-World Tips & Techniques for the Service Front Lines

Adam Toporek

AMACOM, 2015

8
Creating Awesome Experiences Through Innovative Service

Chip R. Bell

Greenleaf Book Group, 2015

7
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization

Travis Lowdermilk and Monty Hammontree

O'Reilly, 2020

9
Harnessing Data and AI to Reinvent Customer Engagement

Tom Chavez et al.

McGraw-Hill, 2018

9
Making Sense of Consumer Data in a Digital World

Chuck Hemann and Ken Burbary

QUE Publishing, 2013

7
How Being Design-led Helps Companies Get the Right Services to Market

Joe Heapy et al.

Kogan Page, 2018

8
How to Win Through Customer Experience

Simon David Clatworthy

O'Reilly, 2019

6
How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

Robbie Kellman Baxter

McGraw-Hill, 2020

9
The Story of Innovation and Customer Choice

Clayton M. Christensen et al.

HarperBusiness, 2016

9