In: Marketing
Customer Relations
Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.
Related Channels
Summaries
The Domino’s Story
How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience Revolution (The Business Storybook Series)
HarperCollins Leadership, 2020
Customer Insight Strategies
How to Understand Your Audience and Create Remarkable Marketing
Kogan Page, 2020
The Customer Centricity Playbook
Implement a Winning Strategy Driven by Customer Lifetime Value
Wharton School Press, 2018
Leading the Customer Experience
How to Chart a Course and Deliver Outstanding Results
Kogan Page, 2021
Can Your Customer Service Do This?
Create an Anticipatory Customer Experience that Builds Loyalty Forever
McGraw-Hill, 2023
The Relationship Economy
Building Stronger Customer Connections in the Digital Age
Greenleaf Book Group, 2019
