Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.


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Summaries

The “Make Mom Proud” Standard for How to Treat Your Customers

Jeanne Bliss

Portfolio, 2018

8
How to Win Through Customer Experience

Simon David Clatworthy

O'Reilly, 2019

6
Building Stronger Customer Connections in the Digital Age

John R. DiJulius III

Greenleaf Book Group, 2019

7
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization

Travis Lowdermilk and Monty Hammontree

O'Reilly, 2020

9
How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave

Robbie Kellman Baxter

McGraw-Hill, 2020

9

Tiffani Bova

Elevate, 2019

7
5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Joseph A. Michelli

McGraw-Hill, 2019

7

Danny Meyer

The Welcome Conference, 2019

9
How Being Design-led Helps Companies Get the Right Services to Market

Joe Heapy et al.

Kogan Page, 2018

8
How a New Generation of Technology Vendors Thrives Through True Customer Success

Paul J. Henderson

Red Raven Books, 2018

8