Customer Relations

Customers come first. But as more and more businesses emphasize personal contact with their clients, they are raising the bar regarding what constitutes good customer service. Learn how to stay ahead of the pack.


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Summaries

A Leader’s Guide to Driving Superior Performance

Linden Brown and Christopher Brown

McGraw-Hill, 2014

8
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Jeff Toister

Jeff Toister, 2017

8
A Strategic Framework

Don Peppers and Martha Rogers

Wiley, 2004

8
Six Proven Strategies to Hack Your Culture and Develop a Learning-Focused Organization

Travis Lowdermilk and Monty Hammontree

O'Reilly, 2020

9
Harnessing Data and AI to Reinvent Customer Engagement

Tom Chavez et al.

McGraw-Hill, 2018

9
The Story of Innovation and Customer Choice

Clayton M. Christensen et al.

HarperBusiness, 2016

9
How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First

Harvey Thompson

McGraw-Hill, 2000

6
How to Drive Superior Results by Serving Others

Cheryl Bachelder

Berrett-Koehler, 2015

9
How to Use Existing Customers to Gain New Ones

Joseph Jaffe

Wiley, 2010

7
The Only Strategy You will Ever Need

Joe Calloway

Wiley, 2013

7