Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.


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Summaries

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5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

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The most memorable experiences are suffused with emotion – not extra features or value for money.

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The words service agents use to engage customers often end up backfiring.

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A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

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How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

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Service Design, Strategy, and the Art of Customer Delight

Thomas A. Stewart et al.

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A Practical Guide to Optimizing the Customer Experience

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Dag Fredrik Bjørnland et al.

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8