Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.

Related Channels

Summaries

Hard Business Truths that Will Help You Succeed

Tilman Fertitta

HarperCollins Leadership, 2019

6
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Jeff Toister

Jeff Toister, 2017

8

Danny Meyer

The Welcome Conference, 2019

9
5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Joseph A. Michelli

McGraw-Hill, 2019

7
The most memorable experiences are suffused with emotion – not extra features or value for money.

Stefan Thomke

MIT Sloan Management Review, 2019

7
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Nick Mehta et al.

Wiley, 2016

8
The words service agents use to engage customers often end up backfiring.

Brent McFerran et al.

MIT Sloan Management Review, 2018

9
Service Design, Strategy, and the Art of Customer Delight

Thomas A. Stewart and Patricia O’Connell

HarperBusiness, 2016

9

T. Scott Gross

Kaplan Publishing, 2004

7
A Practical Guide to Optimizing the Customer Experience

Ben Reason et al.

Wiley, 2015

8