Customer Service

The customer is your boss – or at least he or she pays your salary. Better to listen to clients, then, identify and anticipate their needs, and always give a little bit more than expected. They'll pay back your attention.
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Complaint Management

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The Service Culture Handbook
Book
A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service

Jeff Toister

Jeff Toister, 2017

8
When Hospitality Means Finding the No
Video

Danny Meyer

The Welcome Conference, 2019

9
The Airbnb Way
Book
5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Joseph A. Michelli

McGraw-Hill, 2019

7
Customer Success
Book
How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

Nick Mehta et al.

Wiley, 2016

8
Woo, Wow, and Win
Book
Service Design, Strategy, and the Art of Customer Delight

Thomas A. Stewart and Patricia O’Connell

HarperBusiness, 2016

9
Positively Outrageous Service
Book

T. Scott Gross

Kaplan Publishing, 2004

7
Service Design for Business
Book
A Practical Guide to Optimizing the Customer Experience

Ben Reason et al.

Wiley, 2015

8
The Best Service is No Service
Book
How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs

Bill Price and David Jaffe

Jossey-Bass, 2008

7
The Compass and the Nail
Book
How the Patagonia Model of Loyalty Can Save Your Business, and Might Just Save the Planet

Craig Wilson

Rare Bird Books, 2015

8
Hug Your Haters
Book
How to Embrace Complaints and Keep Your Customers

Jay Baer

Portfolio, 2016

8