Listening

Heed the golden rule of communication: Listen first, then respond. Learn how to hear what people are saying and tune into what they're not saying.
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Why It’s Worth Listening to People You Disagree With
Video

Zachary R. Wood

TED, 2018

9
The Listening Leader
Book
How to Drive Performance by Using Communicative Leadership

Emilio Galli Zugaro and Clementina Galli Zugaro

FT Press, 2017

7
I Hear You
Book
Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus...in Three Simple Steps

Donny Ebenstein

AMACOM, 2014

7
Just Listen
Book
Discover the Secret to Getting Through to Absolutely Anyone

Mark Goulston

AMACOM, 2009

8
Difficult Conversations
Book
How to Discuss What Matters Most

Douglas Stone et al.

Penguin, 2000

9
Listening to Conflict
Book
Finding Constructive Solutions to Workplace Disputes

Erik J. Van Slyke

AMACOM, 1999

7

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