Listening

Heed the golden rule of communication: Listen first, then respond. Learn how to hear what people are saying and tune into what they're not saying.

Summaries

How to Drive Performance by Using Communicative Leadership

Emilio Galli Zugaro and Clementina Galli Zugaro

FT Press, 2017

7
Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus...in Three Simple Steps

Donny Ebenstein

AMACOM, 2014

7
Discover the Secret to Getting Through to Absolutely Anyone

Mark Goulston

AMACOM, 2009

8
How to Discuss What Matters Most

Douglas Stone et al.

Penguin, 2000

9
Finding Constructive Solutions to Workplace Disputes

Erik J. Van Slyke

AMACOM, 1999

7

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