Listening

Heed the golden rule of communication: Listen first, then respond. Learn how to hear what people are saying and tune into what they're not saying.


Summaries

Hard Business Truths that Will Help You Succeed

Tilman Fertitta

HarperCollins Leadership, 2019

6
Inclusive Conversations at Work

Alissa Carpenter

Career Press, 2020

8
The Power of Talk in a Digital Age

Sherry Turkle

Penguin Press, 2015

9
How to Drive Performance by Using Communicative Leadership

Emilio Galli Zugaro and Clementina Galli Zugaro

FT Press, 2017

7
What the Best Leaders See

Max Bazerman

Wall Street Journal Books, 2014

8
Discover the Secret to Getting Through to Absolutely Anyone

Mark Goulston

AMACOM, 2009

8

Julian Treasure

TED, 2011

8

Ernesto Sirolli

TED, 2012

8
Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus...in Three Simple Steps

Donny Ebenstein

AMACOM, 2014

7